ADVANTIDGE Return Policy

With over 20 years of experience in the security identification industry, customer satisfaction is a top priority for everyone at ADVANTIDGE. We have established policies that are designed to support our core customers while maintaining our top level status as a value added reseller.

The ADVANTIDGE return policy applies to thousands of products that are sourced through the top manufacturers. If you need to request a return, or have questions about making a return, please contact us to request support.

Items Eligible For Return

1. Products that are unopened, unused, like new and factory sealed with all original packaging, accessories and inserts.
2. A Return Authorization (RA) number must be requested within 30 days of purchase and is required for all returns.
3. Approved returns with an RA must be delivered within 30 days to:

Attn: RA #_______

ADVANTIDGE INC.

2014 S Sepulveda Blvd. Suite 100

Los Angeles, CA 90025

4. An approved RA will be rejected if sent as a DOA without troubleshooting and testing confirms it is fully functional.
5. There will be a 15-25% restocking fee on returns resulting from customer error.
6. Once your approved RA has been processed, a credit will be applied to your account at ADVANTIDGE.
7. If a replacement product has been requested, it will be shipped out upon receipt of your approved return.
8. If an advanced replacement has been approved for your return, it may be sent with the same terms as your original order and a refund/credit issued to your account when the returned product is received and processed.

Items Ineligible in the ADVANTIDGE Return Policy:

1. Parts, including Printheads
2. Software, including subscriptions and software maintenance plans
3. Professional Services including labor, installation, training and support plans
4. Custom products and special order items including programmed technology cards, any and all custom printed products.

Learn more about our 20+ years of experience at ADVANTIDGE About Us.