ADVANTIDGE would like for users of Evolis printers to be aware of a small problem between the driver software that lives on their computer, and the firmware that lives on the printer. This is caused by a variety of things, from Windows updates to improperly updating the printer driver before updating firmware amongst others. The issue is correctable without the need for service, but AdvanIDge is always happy to help out if you feel your obstacle requires extra service to get through.
Symptom: The printer is detected as “offline” in the supervision mode in the Evolis Print Center. Communication with the printer and printing are not possible.
Printers concerned:
- Evolis Zenius
- Evolis Primacy
- Evolis Elypso
- Evolis KC200 et Evolis KC200B
Evolis Premium Suite version concerned:
- 6.18.0.688 (Published 10/07/2015)
- 6.18.3.733 (Published 27/08/2015)
- 6.18.4.750 (Published 25/09/2015)
- 6.20.0.758 (Published 14/10/2015)
- 6.21.0.800 (Published 19/11/2015)
Printer firmware version concerned :
- 1607 (or above)
The version “6.22.0.838” (published 13/01/2016) of Evolis Premium Suite solves this incompatibility error.
To solve the issue ADVANTIDGE recommends the updating of the Evolis Premium Suite in case the printer is detected as “Offline” in the Evolis Print Center or in case of running concerning versions.
Use the “Update verification wizard” tool, available from Evolis Print Center | Tools | Update verification wizard to install the latest version of Evolis Premium Suite and the printer firmware.
ADVANTIDGE offers a wide variety of card printer systems, and other visitor management devices, to fill any of your asset tracking, visitor management, or identification card needs. From card printers and supplies for issuance to badge clips and other peripherals, we strive to put them into your users’ hands. With more than 40 years of combined industry experience, we’re ready to help you achieve your identification goals.
